Refund & Cancellation Policy

At MayaVerse, we want you to be completely satisfied with your experience. This Refund & Cancellation Policy explains your rights and options when it comes to subscriptions, live event tickets, and digital purchases on the MayaVerse Platform.

We handle all refund requests fairly and on a case-by-case basis. This policy is designed to be clear and straightforward — if you have questions not answered here, please reach out to our support team.

You may cancel your MayaVerse subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain full access to Premium features until that date.

How to Cancel

• Mobile App (iOS): Settings → Apple ID → Subscriptions → MayaVerse → Cancel
• Mobile App (Android): Google Play Store → Subscriptions → MayaVerse → Cancel
• Web: Log in → Account Settings → Subscription → Cancel Plan
• Email: Contact us at askmayaverse@gmail.com and we will cancel for you within 24 hours.

Monthly Subscriptions

Monthly subscriptions are generally non-refundable once the billing period has started. However, we will consider refund requests in the following circumstances:

• You experienced significant, persistent technical failures preventing access to the service for more than 72 consecutive hours, and the issue was on MayaVerse's side.
• You were charged in error (e.g. duplicate billing).
• You cancelled within 24 hours of your initial subscription purchase and have not watched any premium content.

Annual Subscriptions

Annual subscribers may request a refund within 7 days of their initial annual subscription purchase if they are not satisfied, provided they have not watched more than 3 hours of premium content. We will issue a pro-rated refund for the unused portion of the annual term at our discretion.

Renewals

If you were charged for a renewal that you intended to cancel, please contact us within 48 hours of the charge. We will review these requests on a case-by-case basis.

Live event ticket refund policies vary per event and are clearly displayed at the time of purchase. Please read the event's specific refund terms before completing your transaction.

Refundable Events

Events marked as "Refundable" allow cancellations up to the deadline specified at checkout (typically 24–72 hours before the event start time). Refunds are credited back to your original payment method within 7–10 business days.

Non-Refundable Events

Events marked as "Non-Refundable" do not qualify for refunds except in the cases below. The non-refundable status is displayed prominently on the event page and checkout screen.

MayaVerse-Cancelled Events

Technical Failures

If a live event was inaccessible due to a platform-side technical failure for the majority of the event duration, you may request a refund or credit. We will investigate and respond within 5 business days.

Individual comic issues, chapters, and series purchased on MayaVerse are generally non-refundable once delivered (i.e. once you have opened or accessed the content).

We will consider a refund for digital content only if:

• The content was significantly different from its description on the Platform.
• A technical issue prevented you from accessing the content and the issue was confirmed to be on our side.
• You were charged for a purchase you did not make (suspected unauthorised transaction).

Requests must be submitted within 7 days of purchase. We may ask you to describe the issue or provide a screenshot to assist our investigation.

To request a refund, please contact our support team with the following information:

• Your registered account email address
• The transaction ID or order number (found in your confirmation email or Account → Purchase History)
• The date of the transaction
• A brief description of the issue or reason for the refund request
• Any relevant screenshots (especially for technical issues)

Once a refund is approved:

• Credit / Debit Card: 5–10 business days to appear on your statement (depending on your bank).
• UPI / Net Banking: 3–7 business days.
• Wallet / Store Credit: Typically within 24 hours.

We will send you an email confirmation once your refund has been processed. If your refund does not appear within the stated timeframe, please check with your bank before contacting us again.

Fraud & Unauthorised Transactions

If you believe your account was compromised and charges were made without your authorisation, contact us immediately at askmayaverse@gmail.com. We will freeze the account and investigate. You should also contact your bank to dispute the charge.

Bereavement & Medical Emergencies

We handle requests related to bereavement or medical emergencies with compassion, outside our standard policy. Please contact us directly with your circumstances.

Goodwill Credits

In cases where a strict application of this policy would result in an unfair outcome, MayaVerse reserves the right to issue account credits or partial refunds at our discretion.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Unauthorised chargebacks may result in account suspension and additional processing fees. We are always willing to work with you to resolve disputes directly.

Our support team is here to help. If you have any questions about this policy or need assistance with a refund, please reach out:

This policy is subject to change. Any updates will be reflected on this page with a revised date.