Delete My Account – MAYAVERSE

1How to Request Account Deletion

You can request the deletion of your MAYAVERSE account using any of the methods below:

A

From inside the app (easiest)
Open MAYAVERSE → tap Profile → Settings → Account → Delete Account. Confirm when prompted. Your account will be queued for deletion immediately.
B

By email request
Send an email to privacy@mayaverse.net with the subject line Account Deletion Request. Include the email address linked to your account. We will confirm and process your request within 7 business days.

You do not need to have the app installed to submit a request by email. All requests are processed within 7 business days and you will receive a confirmation email.

2What Data Is Deleted or Kept

When your account deletion is processed, the following describes what happens to each type of data we hold:

Data type	Action	Retention period
Profile (name, email, avatar)	Deleted	Within 30 days of request
Watch history & preferences	Deleted	Within 30 days of request
Notification settings	Deleted	Within 30 days of request
Tickets & event purchases	Kept	7 years (legal / financial compliance)
Payment & billing records	Kept	7 years (tax & accounting obligation)
Anonymised analytics data	Kept	Indefinitely (no personal identifiers)
Abuse / fraud investigation logs	Kept	Up to 2 years if an active investigation exists

Financial and purchase records are retained to comply with applicable tax laws and to handle dispute resolution. All retained records are stored securely and are not used for marketing purposes.

3What Happens After You Request

1

Request received
We send you a confirmation email acknowledging we have received your request.
2

Identity verified
We verify the request matches the account holder within 2 business days.
3

Account deactivated
Your account is immediately deactivated — you will be signed out and unable to log in.
4

Data permanently deleted
All personal data (except legally required records) is permanently deleted within 30 days. We send a final confirmation email.

4Questions?

If you have any questions about this process or your data, contact our privacy team:

📧 privacy@mayaverse.net
🌐 mayaverse.net

You can also read our full Privacy Policy to understand how we handle your data.